Frequently Asked Questions
What type of store is Twice But Nice?
Twice But Nice is a non-profit social enterprise. We have 4 full time, 1 part time and 1 casual employee, and about a dozen volunteers that work in the store in additional to our Volunteer Board. We are a thrift store that sells clothing, household items and seasonal goods. Our profits go to running the store and providing grants to our local community.
Where do your profits go?
Our profits go to running the store, building upkeep and providing grants to our local community. We provide employment to 4 full time, 1 part time and 1 casual employee. Since our inception in 1985 we have granted over $1 million back into our community
How many employees do you have?
Currently, we have four full time, one part time and one casual employee.
Do you use volunteers?
Yes, we have about a dozen volunteers within the store that do a variety of tasks from ensuring electronic items are in working condition, help sort through donations, inventory, etc. Our Board is made up of 12 volunteers.
How long have you been in the community?
Since 1985.
Can anyone apply for a Grant?
Our grant criteria is available on line here on our website
What happens to the unsold items?
Luckily, clothing is easy to recycle or upcycle. If we can’t sell clothing donations in the store they are down-lined to the Canadian Diabetes Association. They have systems in place to sell to textile recyclers or other salvage vendor. These recyclers use the unsold clothing in various ways. For example, it may be cut up and used for different purposes or processed and recycled into a fibre filling for use in furniture or insulation. With the help of these alternative methods, Twice But Nice is able to keep well over a million pounds of usable goods from reaching the landfill each year.
When can I donate items?
Our donation days are on Wednesdays and Saturdays from 9:30 am until 2 pm at the back of our store.
I accidentally donated an item – how can I get it back?
In 2023, Twice But Nice processed over 4100 cars with donations from generous our community! With so many items passing through our doors, occasionally something is donated by accident. If you have donated an item unintentionally, please contact us as soon as possible at 780-992-0072. We make every effort to locate and return items that were donated by mistake. However, our efficient staff is typically able to accept, process, and place items for sale in our stores in less than 24 hours. If you have donated an item unintentionally, there is a better chance to recover it the sooner you are able to let us know.
Do you take donations that are ripped, stained or damaged?
The donations we receive from our generous community are placed into our store for sale and the revenue from the stores funds our mission. For that reason, we ask that any donation of new or gently used household goods or clothing be clean and in good shape (i.e. free of rips or stains).
Do you have a program to help those in need?
We partner with Families First, City of Fort Saskatchewan Family and Community Services, the local Food Bank, The Hub and the Multicultural Association. We advise those in need to contact these organizations to help them get appropriate funding and donations in kind from our organization.
Can I return or exchange an item?
All sales are final. We encourage the use of our change rooms to ensure your clothing items are the perfect fit. Every electronic item has been tested and is marked with either a "ok" or a tested date on them. If in the event that an item does not work properly once you take it home please ask to speak to the manager and a store credit will be issued.
Where does the revenue from the store go?
We are a non profit organization. Our profits go to building maintenance, running our store and to providing grants to our local community. Since our inception in 1985 we have granted over $1 million to our community. We share our full financials at our Annual Meeting where all public are invited to attend. Click here for more information on our last Annual Meeting.
Do you have a senior discount?
Yes, we do. First Tuesday of every month - Seniors (60+) receive 20% off all purchases!
How do I find out about your sales?
We have sales every week – they start on Fridays. We have posters in the store, and posts on Facebook and Instagram. Follow us!
How can I find out about applying for a job?
We are currently at full capacity for staffing. When we are - we post on our website, Facebook, Instagram and in our local media.
Where can I learn more about volunteering?
We have about a dozen volunteers within our store and a Volunteer Board. When we are looking for volunteers we post on our website, Facebook, Instagram and in our local media.
Twice But Nice is a non-profit social enterprise. We have 4 full time, 1 part time and 1 casual employee, and about a dozen volunteers that work in the store in additional to our Volunteer Board. We are a thrift store that sells clothing, household items and seasonal goods. Our profits go to running the store and providing grants to our local community.
Where do your profits go?
Our profits go to running the store, building upkeep and providing grants to our local community. We provide employment to 4 full time, 1 part time and 1 casual employee. Since our inception in 1985 we have granted over $1 million back into our community
How many employees do you have?
Currently, we have four full time, one part time and one casual employee.
Do you use volunteers?
Yes, we have about a dozen volunteers within the store that do a variety of tasks from ensuring electronic items are in working condition, help sort through donations, inventory, etc. Our Board is made up of 12 volunteers.
How long have you been in the community?
Since 1985.
Can anyone apply for a Grant?
Our grant criteria is available on line here on our website
What happens to the unsold items?
Luckily, clothing is easy to recycle or upcycle. If we can’t sell clothing donations in the store they are down-lined to the Canadian Diabetes Association. They have systems in place to sell to textile recyclers or other salvage vendor. These recyclers use the unsold clothing in various ways. For example, it may be cut up and used for different purposes or processed and recycled into a fibre filling for use in furniture or insulation. With the help of these alternative methods, Twice But Nice is able to keep well over a million pounds of usable goods from reaching the landfill each year.
When can I donate items?
Our donation days are on Wednesdays and Saturdays from 9:30 am until 2 pm at the back of our store.
I accidentally donated an item – how can I get it back?
In 2023, Twice But Nice processed over 4100 cars with donations from generous our community! With so many items passing through our doors, occasionally something is donated by accident. If you have donated an item unintentionally, please contact us as soon as possible at 780-992-0072. We make every effort to locate and return items that were donated by mistake. However, our efficient staff is typically able to accept, process, and place items for sale in our stores in less than 24 hours. If you have donated an item unintentionally, there is a better chance to recover it the sooner you are able to let us know.
Do you take donations that are ripped, stained or damaged?
The donations we receive from our generous community are placed into our store for sale and the revenue from the stores funds our mission. For that reason, we ask that any donation of new or gently used household goods or clothing be clean and in good shape (i.e. free of rips or stains).
Do you have a program to help those in need?
We partner with Families First, City of Fort Saskatchewan Family and Community Services, the local Food Bank, The Hub and the Multicultural Association. We advise those in need to contact these organizations to help them get appropriate funding and donations in kind from our organization.
Can I return or exchange an item?
All sales are final. We encourage the use of our change rooms to ensure your clothing items are the perfect fit. Every electronic item has been tested and is marked with either a "ok" or a tested date on them. If in the event that an item does not work properly once you take it home please ask to speak to the manager and a store credit will be issued.
Where does the revenue from the store go?
We are a non profit organization. Our profits go to building maintenance, running our store and to providing grants to our local community. Since our inception in 1985 we have granted over $1 million to our community. We share our full financials at our Annual Meeting where all public are invited to attend. Click here for more information on our last Annual Meeting.
Do you have a senior discount?
Yes, we do. First Tuesday of every month - Seniors (60+) receive 20% off all purchases!
How do I find out about your sales?
We have sales every week – they start on Fridays. We have posters in the store, and posts on Facebook and Instagram. Follow us!
How can I find out about applying for a job?
We are currently at full capacity for staffing. When we are - we post on our website, Facebook, Instagram and in our local media.
Where can I learn more about volunteering?
We have about a dozen volunteers within our store and a Volunteer Board. When we are looking for volunteers we post on our website, Facebook, Instagram and in our local media.